Privacy PolicyPrivacy

Privacy Policy

I. Name and Address of the Controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection provisions is:

Please refer to our Imprint for this information.

II. Data Protection Officer

The data protection officer of the controller can be reached as follows:

Please refer to our Imprint for this information.

III. General Information on Data Processing

1. Scope of Processing of Personal Data

We collect and use personal data of our users only to the extent necessary to provide a functional website as well as our content and services. The collection and use of personal data is carried out regularly only with the user’s consent. An exception applies in cases where prior consent cannot be obtained for practical reasons and the processing of the data is permitted by law.

When you simply visit this website (without actively transmitting information yourself), we only process the technically required data described in section IV. Provision of the Website and Creation of Log Files. We currently do not offer a classic contact form or a newsletter. The only active data transmission on your part is a voluntary contact via email to the addresses listed in our imprint or on the contact page — see section VII. Contact via Email below.

2. Legal Basis for the Processing of Personal Data

Insofar as we obtain consent from the data subject for processing of personal data, Art. 6 (1) lit. a of the EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data.

For the processing of personal data necessary for the performance of a contract to which the data subject is party, Art. 6 (1) lit. b GDPR serves as the legal basis. This also applies to processing operations necessary for the implementation of pre-contractual measures.

Insofar as processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Art. 6 (1) lit. c GDPR serves as the legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) lit. d GDPR serves as the legal basis.

If processing is necessary for the purposes of the legitimate interests pursued by our company or a third party and the interests, fundamental rights and freedoms of the data subject do not override the former interest, Art. 6 (1) lit. f GDPR serves as the legal basis for processing.

3. Data Deletion and Storage Duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may also take place if provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. Data will also be blocked or deleted when a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

IV. Provision of the Website and Creation of Log Files

1. Description and Scope of Data Processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing device.

The following data is collected:

• Information about the browser type and version used
• The user’s operating system
• The user’s IP address
• Date and time of access
• Websites from which the user’s system reaches our website
• Name of the accessed file
• Duration of data transfer
• Amount of data transferred

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

2. Legal Basis for Data Processing

The legal basis for the temporary storage of data is Art. 6 (1) lit. f GDPR.

3. Purpose of Data Processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must be stored for the duration of the session.

Storage in log files is carried out to ensure the functionality of the website. In addition, the data serves to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 (1) lit. f GDPR.

4. Hosting (AWS S3 — Data Processor)

This is a static website hosted by Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg on its “Amazon S3” service together with AWS CloudFront in a region within the European Union. AWS processes the log-file data described in section 1 on our behalf. We have entered into a data processing agreement with AWS pursuant to Art. 28 GDPR; AWS is certified to common standards (ISO 27001, SOC 2). AWS does not analyse your browsing behaviour for its own purposes.

5. Duration of Storage

The data is deleted as soon as it is no longer necessary for the purpose of its collection. In the case of data collection for the provision of the website, this is the case when the respective session has ended.

In the case of storage of data in log files, this is the case after ninety days at the latest. Further storage is possible. In this case, the IP addresses are shortened or anonymized so that assignment of the accessing client is no longer possible.

6. Right to Object and Removal

The collection of data for the provision of the website and the storage of data in log files is essential for the operation of the website. Consequently, users have no right to object.

V. Use of Cookies

a) Description and Scope of Data Processing

This website uses technically necessary cookies only. In addition, we store two small preference values in your browser’s localStorage so that you don’t have to click “Load map” or “Load video” again on every page view.

Specifically, we store the following values:

These three values are stored only on your device — they are not transmitted to our server on every page view, and no fingerprinting takes place. You can revoke both consents at any time by clearing your browser data for www.samedis.care (in your browser settings under “Cookies and site data”).

We do not use any tracking, analytics or marketing cookies. Tools like Google Analytics, Matomo or Plausible are not in use on this website. Should this change, we will obtain prior consent within the meaning of § 25 (1) TDDDG / Art. 6 (1) lit. a GDPR and update this policy accordingly.

b) Legal Basis for Data Processing

The legal basis for the technically necessary cookie listed above is § 25 (2) no. 2 TDDDG in conjunction with Art. 6 (1) lit. f GDPR. Our legitimate interest is the user-friendly delivery of the cookie notice banner.

c) Duration of Storage, Right to Object and Removal

Cookies are stored on your device and transmitted to our site. As a user, you have full control over the use of cookies. By changing the settings in your browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time — this can also be done automatically.

VI. Rights of the Data Subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights against the controller:

1. Right of Access

You may request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing is taking place, you may request the following information from the controller:
(1) the purposes for which the personal data is processed;
(2) the categories of personal data being processed;
(3) the recipients or categories of recipients to whom the personal data concerning you has been or will be disclosed;
(4) the planned duration of storage of the personal data concerning you or, if specific information is not possible, criteria for determining the storage duration;
(5) all available information about the origin of the data if the personal data is not collected from the data subject.

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

2. Right to Rectification

You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you is inaccurate or incomplete. The controller shall carry out the rectification without delay.

3. Right to Restriction of Processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you:
(1) if you contest the accuracy of the personal data concerning you for a period that enables the controller to verify the accuracy of the personal data;
(2) the processing is unlawful and you oppose the deletion of the personal data and instead request the restriction of the use of the personal data;
(3) the controller no longer needs the personal data for the purposes of processing, but you need it for the establishment, exercise or defense of legal claims, or
(4) if you have objected to processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds of the controller override your grounds.

If the processing of personal data concerning you has been restricted, such data may – apart from being stored – only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. Right to Erasure

a) Obligation to Erase

You may request the controller to erase the personal data concerning you without undue delay, and the controller is obliged to erase such data without undue delay if one of the following reasons applies:
(1) The personal data concerning you is no longer necessary for the purposes for which it was collected or otherwise processed.
(2) You revoke your consent on which the processing was based pursuant to Art. 6 (1) lit. a or Art. 9 (2) lit. a GDPR and there is no other legal basis for the processing.
(3) You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
(4) The personal data concerning you has been unlawfully processed.
(5) The erasure of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
(6) The personal data concerning you was collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

b) Information to Third Parties

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Art. 17 (1) GDPR, the controller shall take reasonable steps, including technical measures, taking into account the available technology and the cost of implementation, to inform controllers processing the personal data that you as the data subject have requested the erasure of all links to such personal data or of copies or replications of such personal data.

c) Exceptions

The right to erasure does not apply insofar as processing is necessary
(1) for exercising the right of freedom of expression and information;
(2) for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
(3) for reasons of public interest in the area of public health pursuant to Art. 9 (2) lit. h and i and Art. 9 (3) GDPR;
(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of such processing, or
(5) for the establishment, exercise or defense of legal claims.

5. Right to Notification

If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you has been disclosed of this rectification or erasure of data or restriction of processing, unless this proves impossible or involves disproportionate effort.

You have the right vis-à-vis the controller to be informed about these recipients.

6. Right to Data Portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that
(1) the processing is based on consent pursuant to Art. 6 (1) lit. a GDPR or Art. 9 (2) lit. a GDPR or on a contract pursuant to Art. 6 (1) lit. b GDPR and
(2) the processing is carried out by automated means.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right to Object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) lit. e or f GDPR; this also applies to profiling based on these provisions.

The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.

If the personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

You have the option, in connection with the use of information society services — notwithstanding Directive 2002/58/EC — to exercise your right to object by means of automated procedures using technical specifications.

Right to Withdraw Consent to Data Protection Declaration

You have the right to withdraw your data protection consent at any time. The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

8. Right to Lodge a Complaint with a Supervisory Authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

VII. Contact via Email

1. Description and Scope of Data Processing

On our website we publish several email addresses (e.g. info@samedis.care for general inquiries and support@samedis.care for support). When you write to one of these addresses, the personal data contained in your email (typically name, email address and the content of your message) is stored on our side. There is no classic web form — data processing is limited to whatever you choose to put in your email.

2. Legal Basis

The legal basis is Art. 6 (1) lit. b GDPR if your inquiry is aimed at concluding or performing a contract; otherwise Art. 6 (1) lit. f GDPR (legitimate interest in answering inquiries effectively).

3. Purpose of Data Processing

The data is used solely to handle the conversation and the underlying request.

4. Duration of Storage

The data is deleted as soon as the conversation has been conclusively resolved and no commercial or tax retention obligations prevent deletion.

5. Right to Object and Removal

You may object to the storage of your personal data at any time. Please refer to the Imprint for contact details. In such a case, the conversation cannot be continued; all stored data will be deleted.

VIII. External Services and Plugins

On individual subpages of this website we embed content from external providers. We deliberately use a click-to-activate pattern: until you actively request these contents, no connection is established to the respective third-party providers, and no data is transmitted to them.

1. YouTube (click-to-activate)

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (parent: Google LLC, USA).

On our home page, the “About us” page, individual news posts and the onboarding page we link to YouTube videos. By default no connection is made to YouTube/Google — neither the video nor the thumbnail is loaded from Google’s servers. Only after you actively click the play button is the video embedded in the enhanced privacy mode (youtube-nocookie.com). Your browser then connects to Google servers in the United States and transmits your IP address, user agent and possibly device information. If you are logged in to Google, the playback can be associated with your profile — you can prevent this by logging out of your Google account.

Legal basis: Art. 6 (1) lit. a GDPR (consent through active click).

For more information, see Google’s privacy policy.

2. Google Maps (click-to-activate)

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (parent: Google LLC, USA).

On our contact page we display the address of our company on a Google Maps map. Here, too, we use click-to-activate: as long as you do not actively click “Load map”, no connection is established to Google. Only on click does the browser load the map iframe from Google, transmitting your IP address, user agent and possibly other device information.

Legal basis: Art. 6 (1) lit. a GDPR (consent through active click).

For more information, see Google’s privacy policy.

3. Microsoft Bookings

Provider: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (parent: Microsoft Corporation, USA).

For booking demo and consulting appointments we use the “Microsoft Bookings” service at bookings.cloud.microsoft. When you click a corresponding CTA button (e.g. “Book a meeting”, “Book a demo”), you are redirected to the Microsoft Bookings page. Only there is data transmitted to Microsoft. We subsequently receive from Microsoft the appointment and contact data you provided voluntarily, in order to carry out the appointment.

Legal basis: Art. 6 (1) lit. b GDPR (initiation of a contractual relationship).

For more information, see Microsoft’s privacy statement.

IX. Encryption of Data Transmission (TLS / HTTPS)

This website is exclusively reachable via an encrypted connection. We use TLS in a current version; all requests to the domain www.samedis.care are server-side enforced via HTTPS. You can recognize an encrypted connection by the lock symbol in your browser’s address bar.